UK Delivery from £1 - International Shipping available!
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Quick FAQ

Returns & Refunds Info

 

To place an order:

Simply...

  • Browse
  • Add desired items to your basket
  • Checkout & Pay.

All our payments are securely handled by Shopify and Paypal and you don't need an account to shop with us. We can accept payments by debit or credit card or you can use your Paypal account if you have one. We do not store payment information on our system.

Custom/Personalised Items:

Some of our items can be personalised and this will be indicated on the product pages where applicable.

You will need to ensure you complete the 'Add a note to your order' text box on the 'Cart' page before you Check Out to provide us with details of your personalisation requirements. Please ensure your spellings are accurate as we cannot be held responsible for any error on your part!

We will always confirm details with you to ensure accuracy and mock-up design images will be emailed to you for approval before we make your personalised item. This is your opportunity to check spellings and advise of any further changes. You also have the opportunity to cancel your personalisation request at this point.

We aim to complete all personalised items within 3-5 working days from your approval email however during busy periods (i.e. Christmas, Seasonal Holidays, Bank and National Holidays) this may extend to 10 working days and we always advise you to order early to avoid disappointment.

We will always update you about the progress of your order right through to dispatch and please note that personalised items are exempt from our Returns & Refunds Policy.

If you have any queries regarding our personalisation of items please contact us before placing your order.

Shipping Charges:

Our shipping charges are based on the weight of your order and you can use our handy Shipping Calculator on the Cart page to view delivery costs before you check out.

Please note: it is your responsibility to be aware of, and to pay, any customs, duties, or taxes that apply to imports (even small value ones) in your country. We cannot be responsible for these charges or for items held up in Customs.

Country Shipping Charge

UK

Northern Ireland

Channel Islands

Isle of Man

Prices start from as little as £1 up to a maximum of £3.50 for heavy/large orders and you can use our Shipping Calculator on the Cart page to view delivery costs before you Check Out. 

Royal Mail Signed For service is also available if required.

Europe

Prices start from as little as £2.50 up to a maximum of £13.45 for heavy/large orders and you can use our Shipping Calculator on the Cart page to view delivery costs before you Check Out.

Royal Mail Tracked & Signed service is also available if required.

USA

Canada

Prices start from as little as £3.45 up to a maximum of £19.75 for heavy/large orders and you can use our Shipping Calculator on the Cart page to view delivery costs before you Check Out.

Royal Mail Tracked & Signed service is also available if required.

Australia

Prices start from as little as £3.50 up to a maximum of £21.75 for heavy/large orders and you can use our Shipping Calculator on the Cart page to view delivery costs before you Check Out.

Royal Mail Tracked & Signed service is also available if required.

Shipping Options & Transit Times:

During peak times your order may take a little longer to arrive so we always advise you to order early to avoid disappointment and your patience while you wait for your delivery is very greatly appreciated!

Country Shipping Options & Transit Times

UK

Northern Ireland

Channel Islands

Isle of Man

1st Class Standard: Royal Mail aim to deliver all 1st Class items within 1-2 working days (excludes weekends and bank holidays) however, please allow extra delivery time if you live in a remote area or for orders placed around peak times (i.e. Christmas) and Bank and National Holidays. We will always obtain a proof of posting certificate for Standard 1st Class orders but unfortunately there is no tracking information available with this option.

1st Class Signed For: For added peace of mind we also offer a 'Signed For' service where a signature will be required upon delivery. Royal Mail aim to deliver all 1st Class Signed For items within 1-2 working days (excludes weekends and bank holidays) however, please allow extra delivery time if you live in a remote area or for orders placed around peak times (i.e. Christmas) Bank and National Holidays. We will always obtain a tracking number for 1st Class Signed For orders and will provide this to you via a dispatch update.

Europe

International Standard: Royal Mail aim to deliver all International Standard items to the EU in 7-10 working days (excludes weekends and bank/national/public holidays) however, please allow extra time if you live in a remote area or for orders placed around peak times (i.e. Christmas, Bank and National Holidays.) We will always obtain a proof of posting certificate for our International Standard orders but unfortunately there is no tracking information available with this option.

International Tracked & Signed: For added peace of mind we also offer a 'Tracked & Signed' service where full end-to-end tracking is available and a signature will be required upon delivery. Royal Mail aim to deliver all International Tracked & Signed items to the EU in 7-10 working days (excludes weekends and bank/national/public holidays) however, please allow extra time if you live in a remote area or for orders placed around peak times (i.e. Christmas, Bank and National Holidays.) We will always obtain a tracking number for our International Tracked & Signed orders and will provide this to you via a dispatch update.

USA

Canada

International Standard: Royal Mail aim to deliver all International Standard items to the US and Canada in 10-15 working days (excludes weekends and bank/national/public holidays) however, please allow extra time if you live in a remote area or for orders placed around peak times (i.e. Christmas, Bank and National Holidays.) We will always obtain a proof of posting certificate for our International Standard orders but unfortunately there is no tracking information available with this option.

International Tracked & Signed: For added peace of mind we also offer a 'Tracked & Signed' service where full end-to-end tracking is available and a signature will be required upon delivery. Royal Mail aim to deliver all International Tracked & Signed items to the US and Canada in 10-15 working days (excludes weekends and bank/national/public holidays) however, please allow extra time if you live in a remote area or for orders placed around peak times (i.e. Christmas, Bank and National Holidays.) We will always obtain a tracking number for our International Tracked & Signed orders and will provide this to you via a dispatch update.

Australia

International Standard: Royal Mail aim to deliver all International Standard items to Australia in 10-15 working days (excludes weekends and bank/national/public holidays) however, please allow extra time if you live in a remote area or for orders placed around peak times (i.e. Christmas, Bank and National Holidays.) We will always obtain a proof of posting certificate for our International Standard orders but unfortunately there is no tracking information available with this option.

International Tracked & Signed: For added peace of mind we also offer a 'Tracked & Signed' service where full end-to-end tracking is available and a signature will be required upon delivery. Royal Mail aim to deliver all International Tracked & Signed items to Australia in 10-15 working days (excludes weekends and bank/national/public holidays) however, please allow extra time if you live in a remote area or for orders placed around peak times (i.e. Christmas, Bank and National Holidays.) We will always obtain a tracking number for our International Tracked & Signed orders and will provide this to you via a dispatch update.

 

If you encounter any problems when ordering with us, or are based in a country to which we do not ship, please get in touch via our Contact Page

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